SharingPricing and cancelling1 November 2026·4 min read

Who can watch a Loom video, and what each plan allows

Loom's three privacy levels are on every plan, and the allow-list needs your recipients to hold a Loom account. Password protection, link expiry and disabling downloads are paid, and two of them need an Atlassian-managed workspace.

Musthaq Ahamad

Building Prequel

Loom gives every plan three privacy levels and puts almost everything else behind a paid one. If you are trying to send a video to six named people and no one else, the level you want exists, and what it asks of your recipients is the part worth knowing first.

Loom's own pages, read in November 2026.

The three levels, on every plan

• Public. "Can be viewed by anyone who has the link to your video; no login or Loom account is required."
• Open. Viewable and findable "by anyone in the workspace as long as they are logged in". People outside can request access.
• Restricted. "Can only be viewed and found only by specific people whose email you've added when sharing your video."

Loom also states that "Loom videos are not indexed on Google or any search engine outside of Atlassian", and that "the option to make a video public can be disabled by workspace admins".

The allow-list has a condition

Choosing Only people added can access under Link Settings means your "video will automatically be set to private and inaccessible to anyone except those who have received access". Then the condition that decides whether this works for you: "Your recipient will need to be logged into their Loom account with this email in order to watch your recording."

A client, a candidate or an auditor who has never used Loom has to make an account. That is the trade, and it is the one an IT manager on r/sysadmin ran into while trying to reach internal stakeholders.

Read it on r/sysadmin

What a paid plan adds

• Password protection. Business, Business + AI and Enterprise. Loom notes that "password-protected videos can't be added to Spaces".
• Link expiry. Enterprise and Business + AI, and only on Atlassian-managed workspaces. "By default videos will remain public unless an expiration rule is added." Creators can then "remove the public link expiration", so the rule is a default and not a lock.
• Restricting who may create a public link. Same plans, same managed-workspace condition.
• Disabling downloads. Same again, admin only, and it covers "videos and transcripts".

Domain restriction is on all plans, with a migration trap Loom spells out: switching from Users with your email domains to Workspace members makes links you already sent "inaccessible to people from your domains who are not in your workspace".

One more worth reading before you turn it on: the Slack preview setting "will reveal the title and preview of the video to all users you share the video with within Slack, even if they are not members of your Loom workspace or added to the video".

Loom's two pricing pages disagree with each other on the Starter seat count and on which plan gets workspace privacy defaults, so check the figure in your own billing screen. Why your Loom bill went up covers how the seat count moves on its own, and Loom's free plan limits covers what Starter holds.

The version with no link at all

Prequel records and exports on your Mac, and neither step touches the network. The result is an MP4 in the folder you chose, so the video goes out through whatever your security team already approved: the file store, the intranet, an attachment, a drive you hand over. Nothing has been uploaded for you to restrict afterwards.

A link is an extra you ask for, from a finished export, and share links covers that. Where files live covers the file. Getting the back catalogue off Loom first is its own job.

Export the next one and send the file.

Prequel needs an Apple Silicon Mac on macOS 14 or later. Download Prequel for Mac and try it free for 7 days, with no watermark on anything you export. After that it is $9 a month or $39 once. See what it costs.